Customer Service
Returns & Refunds
We want you to be happy with your purchase. Here's everything you need to know about cancellations, returns and refunds.
Cancellation Rights
- You have the right to cancel any product or service within 7 days from the date the order was placed — except perishable goods (see below).
- Complaints must be made by email or letter within 48 hours of receipt of goods.
- Cancellations are not accepted by telephone — please use email or post.
- Customers are required to return goods at their own expense to an address specified by Ransley Turf, or we can arrange collection/return and deduct the cost from the refund.
Perishable goods: Turf and other living products are classed as perishable and are excluded from cancellation under the Consumer Protection (Distance Selling) Regulations 2000 (as amended by S1689, 2005). All other goods are non-perishable.
By Post
Ransley Turf
Mardan, Kingsford Street
Mersham, Ashford, Kent TN25 6PF
Letters are deemed received two working days following the postmark date.
Complaints & Refunds
We require any complaint to be made in writing by the customer within 48 hours of collection or delivery.
If you are dissatisfied with the product, it must be returned to us within 5 working days after the complaint has been logged. A refund will then be made for the original purchase price.
Any order amendments must be made before goods are dispatched (dispatch may be up to two working days prior to delivery). A unique amendment reference will be returned with your amendment.